Privacy Policy

Introduction

Frey Dive ("we", "our" or "us") respects your privacy. This Privacy Policy explains what we collect, how we use it, which providers help us run the service and the choices you have when you use the Frey Dive apps for iPhone and Android and the Frey Dive web app.

Information We Collect

We collect the following information to provide the service:

• Account information: Your name, your email address and how you sign in (email and password, Google or Apple). Your password is handled entirely by Firebase Authentication, so we never see or store it
• Your records: Dives and their photos, certifications and card photos, insurance policies and policy photos, trips and their checklists, and gear with its service history, as you enter them
• Personal details (optional): Avatar, date of birth, nationality, gender, phone number, address, city and country of residence, an emergency contact (name, relationship and phone number), blood type, height and weight. Only add an emergency contact who agrees to it
• Travel documents (optional): Your passport's issuing country, number, holder name, issue and expiry dates, and a photo of it if you add one
• Subscription: Your Premium status, its expiry date and plan history, and the store's transaction ID for your purchase, which we use to keep one subscription tied to one account
• Device and settings: A notification token if you turn on reminders, your language, units and other app settings, and your app version and platform
• Usage and diagnostics: How you use Frey Dive, such as the screens you open and the actions you take, with your device type, operating system and app version, plus crash reports and error logs. We also keep a log of account activity, such as sign-ins and the records you add, change or delete
• Messages to us: Bug reports and feature requests you send from the app, with your name and email address so we can reply
• Newsletter: If you subscribe on our website, your email address, your language and the date you signed up. To be removed from the list, email us at the address below.

How We Use Your Information

We use the information we collect to:

• Provide and maintain the Frey Dive service
• Authenticate your account and keep your data secure
• Store your records and keep them in sync across your devices, including changes you make offline
• Send the reminders you turn on, such as trip, insurance, passport and gear service reminders
• Manage your Premium subscription and stop one subscription from unlocking several accounts
• Understand how Frey Dive is used, fix crashes and errors, and improve the service
• Respond to your support requests
• Send news and updates to people who subscribed to our newsletter

Service Providers

We do not sell or rent your personal data, and your records are never used for advertising. We share it only with the providers that run parts of Frey Dive for us, and only for that purpose:

• Google Firebase (Google Cloud): sign-in, the database, photo storage, server functions, notifications and remote settings.
• Google Analytics for Firebase and PostHog (servers in the European Union): usage analytics. Events are linked to your account ID, and PostHog also receives your name and email address so we can connect a problem you report to what happened in the app.
• Firebase Crashlytics: crash reports from the iPhone app, with your device type, operating system and app version.
• Apple and RevenueCat process Premium purchases in the iPhone app, and PayPal processes them on Android and the web. They receive your account ID and the purchase details. We never receive your full payment details.
• Google and Apple, when you choose to sign in with them.
• Groq, only if you turn on the AI assistant, as described below.
• Google AdSense and Google AdMob: show ads on our website and, for free accounts, in the Frey Dive web app, iPhone app and Android app, as described below.
• We may also disclose information when the law requires it.

Advertising and Cookies

Our website and the Frey Dive web app show ads from Google AdSense, and the iPhone and Android apps show ads from Google AdMob. Premium accounts see no ads.

• Google and its partners use cookies and similar technologies to show ads, to measure them and, where you allow it, to personalize them based on your visits to this and other websites.
• We never share your records, your profile or your email address with Google for advertising. Ads are chosen from the page and from Google’s own cookies, not from your dives.
• In the European Economic Area, the United Kingdom and Switzerland, we ask for your consent before personalized ads are shown, and you can change your choice at any time.
• On iPhone, Apple asks whether Frey Dive may track you before personalized ads are shown. If you do not allow it, you still see ads, but they are not based on your activity in other apps and websites, and your device’s advertising identifier is not shared.
• You can turn off personalized ads in Google’s Ads Settings (adssettings.google.com) or at aboutads.info. You can also block or delete cookies in your browser.

Data Storage

Your data is stored with Firebase on Google Cloud infrastructure, encrypted in transit and at rest. A copy of your records is also kept on your device so the app works offline. It is removed when you sign out, once your pending changes have reached our servers.

AI Assistant (optional)

Frey Dive includes an optional AI assistant, Freya, that answers questions about your dives, certifications, trips, gear and insurance, and drafts the note for a dive you are adding. It stays off until you turn it on, and you can turn it off at any time.

• When you ask a question, we send it, together with the records needed to answer it, to Groq, Inc. in the United States, which runs the AI model on our behalf: dives (dates, sites, places, depths, times, temperatures, gas, buddy names and notes), certifications (agency, level, date and training center), trips, gear (names, brands, models and service dates) and insurance (company, plan and dates). Your email address, your buddies' email addresses, your saved dive photos, your passport, policy numbers, and your profile details such as birth date, health information and emergency contacts are never sent.
• If you choose to scan a photo of a certification card, a gear label or a dive computer screen, we send that photo to Groq so the AI model can read it and fill in the form for you. We do not keep the photo unless you save it as the card photo. Passports and their photos are never sent.
• Passport details and passport photos you store in Frey Dive stay in your own private storage and are never sent to the AI provider.
• Groq does not use this data to train AI models and does not keep it, except for up to 30 days when needed to investigate abuse or a service failure.
• To apply the daily limit, we keep a count of your questions and the AI usage they cause. These counts are deleted automatically after 7 days.
• Answers are generated automatically and can be wrong. Do not rely on them for dive planning or safety decisions.

Dive Validation Requests

When you ask someone to validate a dive, we store the name and email address you enter with that dive and use them only to send the request and show who validated it. If the validator adds their agency, pro number or a drawn signature, we store them with the dive and show them to the diver who asked.

• The email is sent through Resend, our email delivery provider, and includes your first name, the dive's date, site, country, depth and bottom time. Your notes, photos and email address are not shown on the validation page, but the validator can reply to your email.
• Each link expires after 30 days. We keep a record of the request and its answer so the validation can be shown on your dive.
• Anyone who receives a request can ask not to receive more from the link in the email. We then keep a one-way fingerprint of their address, not the address itself, to honour that choice.

In-App Purchases

In the iPhone app, Premium is a monthly or yearly subscription bought through Apple's App Store, at the price your App Store shows when you buy it. All payment processing is handled by Apple, and we do not store your payment information. We keep your subscription status and the store's transaction ID to unlock Premium features.

Data Retention & Deletion

Your data is kept for as long as your account is active. When you delete your account it is closed immediately and can no longer be used to sign in, and your data is deleted within a year. If you want it deleted sooner, contact us at the email address below and we will do it within 30 days. Some records have shorter limits: the account activity log is deleted after 90 days, and AI usage counts after 7 days. Analytics and crash data are kept by our providers for their standard periods.

Your Choices and Rights

You can view, edit and delete your records and personal details in the app at any time, turn reminders and the AI assistant on or off, and delete your account from your account settings. Depending on where you live, you may also have the right to access, correct or delete your data, to receive a copy of it, or to object to how we use it. To make a request, contact us at the email address below.

Children’s Privacy

Frey Dive is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

If we change this policy, we will update the date at the top. If a change affects how we use data you have already given us, we will let you know in the app or by email before it takes effect.

Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

support@freydive.app